When a crisis occurs
When a crisis occurs abroad, it is essential to stay informed. In this way you will be aware of any new developments or advice, resources and services available, sheltering procedures, or social distancing measures put in place. Generally the Government of your destination country and your home government’s consular office abroad will make available a variety of means of communicating with the public. Also, be sure to monitor news reports (online, tv, radio) if you have access to media.
The following section offers general guidelines as well as useful background information, tips and resources to help you stay safe and healthy in specific hazard situations.
What to do when a crisis breaks
Monitor situation updates on the Internet, TV or Radio: Monitor the situation on SOS.travel, your government’s foreign affairs website and its consular website in the country, and the international and local news for up-to-date information about the crisis. TV and radio available in your hotel or in public areas are also often used by the local Government to communicate updates and instructions to the public.
Let Your Family Know Your Status: If a crisis occurs in a country you are visiting, contact your family in your home country to reassure them regarding your safety. If you do not have access to the internet, nor can you access a working telephone, link with your country’s consular services to ensure a messages reaches your loved ones back home. Be sure to register with the with your country’s Embassy or Consulate by phone, fax or in person if this service is available. Families in the outbound countries whose relatives abroad are directly affected by the crisis can also use the crisis management resources put in place by their governments. Before you go, you can let your family know about the resources available to them. See the list prepared by UNWTO in the annex to this guide.
Follow the instructions of local official and disaster response actors. In case of a disaster, you may be asked to evacuate a dangerous or affected are, engage in social distancing in case of a disease outbreak, or other specific instructions. Generally these instructions are part of a disaster response plan and the measures are put in place with your safety and security in mind. Follow the instructions of those managing the disaster response.
Contact your country’s Embassy or Consulate if you need additional help. While the host government is primarily responsible for your safety and well-being, your country’s embassy or consulate may have additional resources available to you. If you can contact your country’s Embassy or Consulate for further assistance. See the list prepared by UNWTO in the annex to this guide.